At AuraFurniture.ae, your satisfaction matters to us. We want every piece to feel like the perfect fit for your home. If something doesn’t meet your expectations, we aim to make the return process simple and clear.

1. Returns & Cancellations

  • Returns are accepted only for defective or damaged products.

  • You may request a return within 30 days of delivery.

  • Items must be:

    • Unused

    • In original packaging

    • In the same condition as delivered

    • Returned with the original invoice

  • Not eligible for return: used items, assembled items, clearance items, hygiene-related products, and sale items.

2. Customized & Made-to-Order Furniture

Custom-made, made-to-order, or modified items are not eligible for return or cancellation, except in the case of a clear manufacturing defect. If a defect is confirmed, we will repair or remake the item at no additional cost.

3. Return Pickup & Fees

A return pickup fee of AED 500 applies to all approved returns. Once your return request is accepted, our team will schedule a pickup within 3–5 working days.

4. Reporting Damage or Defects

If your item arrives damaged or defective, please notify us within 24 hours of delivery. Send photos or videos via email (aurafurniture.dubai@gmail.com) or WhatsApp for faster processing.

Damage due to misuse, improper cleaning, negligence, or natural wear will not be considered a manufacturing defect.

5. Refunds

Once the returned item is inspected and approved, refunds are issued to your original method of payment within 7–10 business days. VAT will also be refunded where applicable.

6. Exchanges

We do offer exchanges for our customers.

Our Contact Details:

Company Name: Aura Furniture 

Email: aurafurniture.dubai@gmail.com

Phone: +971 50 155 7949

Address: Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

Customer Support: Monday to Sunday, 9:00 a.m. – 5:00 p.m.