At AuraFurniture.ae, we aim to make delivery simple, clear, and reliable. AuraFurniture.ae is operated by Well Get Fit FZ-LLC, licensed in Ras Al Khaimah, UAE (License No. 45000636). All orders and deliveries are managed online within the United Arab Emirates.

Delivery Charges

Shipping is free on all orders across the UAE.

Assembly Included

All orders include free assembly at the time of delivery. Our team will deliver, assemble, and set up the items in your home.

How We Deliver

We deliver all orders through our in-house delivery team, ensuring safe handling and high-quality service from start to finish.

Taxes

All taxes are included in the product price. No additional fees will be added at checkout.

Where We Deliver

We deliver to mainland United Arab Emirates only.

Order Processing Time

Orders are processed within 1 business day after payment confirmation.

Delivery Time

Standard delivery takes 6 to 7 business days after your order has been processed.
 Delivery times may vary slightly depending on location, product type, or external delays.

Total Delivery Time:
 1 day (processing) + 6–7 days (delivery) = 7–8 business days

Order Tracking & Communication

We keep you informed throughout the delivery process.

  • Once your order is ready for dispatch, we will contact you via WhatsApp to confirm details and provide updates.
  • You will receive a final confirmation call one day before delivery to ensure someone is available to receive the items.

Order Cancellation

Orders can be cancelled within 7 days after order confirmation, provided the item has not yet been manufactured or dispatched. Custom-made or made-to-order items are not eligible for cancellation once production has started.

Change of Delivery Address

If you need to update your delivery address, you may do so any time before the day of delivery. After the final routing has begun, address changes may not be possible.

Lost or Damaged Items

If your order arrives damaged, please contact us within 24 hours and provide photos or videos so we can resolve the issue quickly. If a delivery is delayed or lost, notify us immediately. We will coordinate with our internal delivery team to locate or replace your order.

Custom Orders

Custom or made-to-order furniture is not eligible for cancellation, exchange, or return, except in the case of manufacturing defects.

For any questions regarding our delivery policy, please do not hesitate to contact our customer service at support@aurafurniture.ae.

Contact Information:

Company Name: Aura Furniture 

Email: support@aurafurniture.ae

Phone: +971 50 155 7949

Address: Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

License No. 45000636

Customer Support: Monday to Sunday, 9:00 a.m. – 5:00 p.m.